Frequently Asked Questions

Everything you need to know about your Safiyaa London experience.

How long does shipping take for my order?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.

How can I track my package?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products ethically sourced?

Yes, we pride ourselves on maintaining a transparent supply chain and ensuring that all materials used in our collections meet high ethical and quality standards.

Do you offer international shipping?

Yes, Safiyaa London ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.